{"id":19710,"date":"2020-06-30T16:32:52","date_gmt":"2020-06-30T14:32:52","guid":{"rendered":"https:\/\/blogmanutan.com\/tri-des-dechets\/wat-is-intelligente-procesautomatisering\/"},"modified":"2020-07-16T10:56:37","modified_gmt":"2020-07-16T08:56:37","slug":"quest-ce-que-lautomatisation-intelligente","status":"publish","type":"post","link":"https:\/\/blogmanutan.com\/fr-be\/travailler-malin-et-efficacement\/quest-ce-que-lautomatisation-intelligente\/","title":{"rendered":"Qu\u2019est-ce que l\u2019automatisation intelligente ?"},"content":{"rendered":"<p><strong>Dans ce dossier, vous trouverez toutes les r\u00e9ponses \u00e0 vos questions sur l\u2019automatisation intelligente :<\/strong><\/p>\n<ul>\n<li><strong>La d\u00e9finition de l\u2019automatisation intelligente<\/strong><\/li>\n<li><strong>L\u2019automatisation intelligente, au-del\u00e0 de la RPA<\/strong><\/li>\n<li><strong><strong>Des cas concrets de l\u2019automatisation intelligente<\/strong><\/strong><\/li>\n<\/ul>\n<h2><strong>La d\u00e9finition de l\u2019automatisation intelligente<\/strong><\/h2>\n<p><strong>L\u2019automatisation intelligente des processus (IPA &#8211; Intelligent Process Automation) permet d\u2019automatiser des t\u00e2ches non habituelles qui requi\u00e8rent un certain degr\u00e9 de r\u00e9flexion.<\/strong><\/p>\n<p>L\u2019automatisation intelligente s\u2019appuie sur les technologies d\u2019automatisation des processus robotiques <em>(RPA \u2013 Robotic Process Automation)<\/em> et sur les diverses branches de l\u2019Intelligence Artificielle <em>(Machine Learning, Deep Learning, traitement du langage naturel, etc.)<\/em><\/p>\n<h2><strong>L\u2019automatisation intelligente, au-del\u00e0 de la RPA<\/strong><\/h2>\n<p>Alors que l\u2019automatisation des processus robotiques fait d\u00e9j\u00e0 partie int\u00e9grante de la transformation digitale des entreprises, <strong>l\u2019automatisation intelligente n\u2019en est qu\u2019\u00e0 ses balbutiements mais permet d\u2019aller encore plus loin dans le d\u00e9veloppement de la performance achats.<\/strong><\/p>\n<p>En effet, les solutions d\u2019automatisation intelligente peuvent traiter des donn\u00e9es semi-structur\u00e9es (bons de commande, facture, etc.) mais aussi non structur\u00e9es (messages vocaux, emails, etc.), apprendre de l\u2019observation des humains, etc. Cela permet aux outils d\u2019IPA d\u2019automatiser des t\u00e2ches exceptionnelles qui demandent de l\u2019intuition, du discernement ou encore de la cr\u00e9ativit\u00e9 tandis que la RPA n\u2019automatise que des t\u00e2ches dites de routine.<\/p>\n<h2><strong>Des cas concrets de l\u2019automatisation intelligente<\/strong><\/h2>\n<p>Pour bien comprendre le r\u00f4le de l\u2019automatisation intelligente, nous pouvons imaginer diff\u00e9rents cas de figure :<\/p>\n<ul>\n<li>Un chatbot pourrait, en plus de suivre un processus d\u00e9fini, comprendre le sens des questions et\/ou percevoir un sentiment chez son interlocuteur (satisfaction, col\u00e8re, etc.) pour apporter une r\u00e9ponse encore plus pertinente et transf\u00e9rer les cas particuliers \u00e0 un humain.<\/li>\n<li>Un robot pourrait classer des documents entrants selon un processus d\u00e9fini mais aussi observer le comportement humain et en d\u00e9duire d\u2019autres r\u00e8gles sp\u00e9cifiques (par exemple, les fichiers envoy\u00e9s par certains interlocuteurs sont automatiquement rang\u00e9s sur un serveur partag\u00e9).<\/li>\n<\/ul>\n\n<p>Finalement, l\u2019automatisation intelligence g\u00e9n\u00e8re une valeur ajout\u00e9e en am\u00e9liorant certaines t\u00e2ches sp\u00e9cifiques. <strong>Elle permet alors aux entreprises d\u2019am\u00e9liorer l\u2019efficacit\u00e9 de leurs services et ainsi de gagner en comp\u00e9titivit\u00e9.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans ce dossier, vous trouverez toutes les r\u00e9ponses \u00e0 vos questions sur l\u2019automatisation intelligente : La d\u00e9finition de l\u2019automatisation intelligente [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":19705,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1948],"tags":[3163,3161,3162],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qu\u2019est-ce que l\u2019automatisation intelligente ? 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